Privacy Policy

This privacy policy sets out how CK Courier Solutions Ltd uses and protects any information that you give CK Courier Solutions Ltd when you use this website.

CK Courier Solutions Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website and you can be assured that it will only be used in accordance with this privacy statement.

CK Courier Solutions Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.10.12 and was last updated on 26.11.19.

What information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the internet, e-mail address, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, company details and communications).

How we collect information

When you conduct a transaction on our website, as part of the process, we collect Personal Information you give us such as your name, address and email address. Your Personal Information will be used for the specific reasons stated below only.

Why we collect information

We collect such Non-personal and Personal Information for the following purposes:

 

  • To provide and operate the Services

  • To provide our Users with ongoing customer assistance and technical support

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

 

How we communicate with you

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Disclosure of your personal information

We only disclose your personal information outside our business in limited circumstances. We may occasionally share your information with sub-contractors, in order to carry out any service ordered by you.

Card payments

We do not keep or store your payment card details. Card payments are taken over the phone with the payer and processed through Square and their online terminal. Online payments are made by the payer through Paypal and no account is necessary.


The Square terminal adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our service provider.


Strictly no details supplied by you are retained by the Company.

GDPR

Under GDPR, you have the right to request access, correction (rectification), deletion (right to be forgotten), objection to profiling, restriction of processing or portability to any information that we hold about you or your company. Any such requests must be made in writing and where necessary, we will provide proof of compliance with any such requests.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box (if applicable) that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at: CK Courier Solutions Ltd, North Mersey Business Centre, Woodward Road, Knowsley Industrial Park, Liverpool, L33 7UY.

  • We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting. If you do not wish to receive such emails, you may inform us at any time by writing to us at: CK Courier Solutions Ltd, North Mersey Business Centre, Woodward Road, Knowsley Industrial Park, Liverpool, L33 7UY.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to: CK Courier Solutions Ltd, North Mersey Business Centre, Woodward Road, Knowsley Industrial Park, Liverpool, L33 7UY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Changes to our Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated in the date above, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Contact Us

CK Courier Solutions Ltd

North Mersey Business Centre

Knowsley Industrial Park

Liverpool

Merseyside

L33 7UY

Tel: 0151 548 7925

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